Thanks for shopping at Theory 13.
If you are not entirely satisfied with your purchase, we're here to help.

Returns, Damages and Issues

We only accept returns if you have received

a.) wrong item

b.) wrong order

c.) faulty item 

Do contact us with your order number, and a photograph of the item, and send them to our Whatsapp at +60189807422 or email us at theory_13@outlook.com.

We will inspect it and notify you on the status of your return. Once it's approved, we may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unaltered, and must be in the original packing. 

If the correct item is no longer in-stock, store credit or refund will be issued instead.

We will not accept any returns if you purchase our product from an unauthorised third party, or for products not in their original condition.

You have 14 calendar days to return an item from the date you received it.

Due to hygiene purpose, we do not accept any other return reasons except for above.